DELIVERY - RETURN - EXCHANGE - REFUND
DELIVERY
All orders are handmade, packed and dispatched from our Parisian workshop within 24 working hours.
You will receive a confirmation email once your order has been successfully processed and another email once your order has been dispatched.
France
Delivery is free on orders of €150 or more in mainland France, either to a Colissimo collection point or via Colissimo home delivery requiring a signature (1–2 working days).
Europe
Delivery is free on orders of €150 or more in Europe, either to a collection point or via home delivery requiring a signature (2–8 working days depending on the country).
International
Home delivery requiring a signature via FEDEX (5–8 working days depending on the country). Delivery is free for orders of €200 or more; for orders below this amount, a charge of €30 applies.
For any special requests write to us at hello@neije.com
BACK
We hope you love your Neije item as much as we loved designing, creating and wearing it. If you are not completely satisfied, we will refund your money. All we ask is that the item is returned to us in its original condition with all original packaging, within 14 days of the date you received your order.
The 14-day period begins on the day after delivery of the order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the first working day.
Please note that return shipping costs are your responsibility if you wish to return an item. Once your return has been received, please allow 4 to 5 days for processing and approval. After your return has been approved by our team, your refund will be issued within 5 business days.
For international orders, shipping costs related to the exchange (return shipping and reshipment of the new item) are the responsibility of the customer.
Once your return has been received, please allow 4 to 5 days for processing and approval. After validation by our team, your replacement item will be shipped as soon as possible.
Would you like to exchange your jewelry for a different size? Size exchanges are available within 30 days of receiving your order. Simply email us at hello@neije.com, indicating your order number and the size you would like to receive.
Returns are accepted within 14 days of receiving your order. To help us process your refund as quickly as possible, please complete the following form: Return Request.
Post the jewel in its original packaging, in new condition and unworn to the address of our workshop - which will be communicated to you by email. Be sure to indicate inside your package the number of your order as well as the email address associated with it.
If the entire order is returned, any products received as a gift must also be returned.
We reserve the right to refuse returns of damaged or incomplete items. We will only accept returns of products that are returned in their entirety, in their original, complete and undamaged packaging, and in perfect condition for resale. Any product that has been damaged, used or worn, or whose original packaging is missing, damaged or incomplete, cannot be refunded, returned or exchanged.
Neije does not cover the shipping costs or any customs duties and taxes for the return.
We strongly recommend that you use a tracked return method to ensure that your return is received in our workshop. We cannot be held responsible for tracking or any loss of your return by the shipping service used.
Any return made differently cannot be taken into account.
Personalized items cannot be exchanged or refunded
DELIVERY
All deliveries of our jewelry are free for Europe from 150€ of purchase. International deliveries are free from 200€ of purchase.
We ship worldwide.
All orders are handmade, packed, and shipped from our Parisian workshop within 24 business hours.
You will receive a confirmation email when your order has been successfully processed and another email when your order has been shipped.
In mainland France
Delivery is free in France via Colissimo for purchases over €150 (1-2 business days).
In Europe
Delivery to a pickup point and to your home (2-8 business days depending on the country).
Belgium 2-3 business days, Germany 2-3 business days, Netherlands 2-3 business days, Spain 3-5 business days, Poland 3-5 business days, Austria 3-5 business days, Hungary 3-5 business days, Italy 3-5 business days, Ireland 3-5 business days, Switzerland 3-5 business days, Portugal 3-5 business days, Estonia 3-5 business days, other countries: 5-8 business days.
International
Home delivery with signature (7-9 business days).
We work with La Poste, Mondial Relay, and FEDEX.
Contact our Customer Service at hello@neije.com We will help you find a solution.
Yes, we ship to several countries. Administrative or customs fees may apply and are payable by the customer, depending on local regulations
A confirmation email with a tracking number will be sent upon shipment (remember to check your spam folder). You can also track your package from your customer account.
RETURNS
Yes, you have 14 days from receipt to request a return. The jewelry must be new, unworn, and in its original packaging.
The 14-day period begins the day after delivery of the order. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the first working day.
No, return costs are the responsibility of the customer, unless the product received is damaged or non-compliant.
Here is the return address:
TODA STUDIO
30 Boulevard de Sébastopol
75004 Paris, FRANCE
Contact our Customer Service at hello@neije.com or visit your customer account. We will guide you through the process.
Within 14 days maximum after receipt and validation of the returned jewel, via the same payment method used when ordering.
Yes. We favor exchanges: upon receipt of your return, we issue a credit note (credit note) usable on our entire site.
The credit is valid for an unlimited period, in one or more installments, on all our jewelry excluding custom creations.
Personalized creations are neither returnable nor exchangeable.
OUR JEWELRY
Avoid repeated contact with water and cosmetics. Remove your jewelry at the end of the day and store it individually in its case, away from humidity and light.
For more details, see our maintenance guide
All our jewelry is guaranteed for 1 year from the date of purchase.
The warranty covers manufacturing or assembly defects (excluding normal wear and tear, accidental breakage, oxidation linked to humidity or perfume).
For any inquiries, please contact us by email: hello@neije.com
Repairs are carried out in our workshops in France.
Absolutely! Our jewelry, made in France, is specially designed to respect even the most sensitive skin. Our Parisian workshop rigorously selects high-quality hypoallergenic materials:
Materials suitable for sensitive skin
925 silver : certified nickel-free, ideal for reactive skin
Real gold : a naturally hypoallergenic noble metal
The advantage of our jewelry made in France
Our French expertise allows us to control every stage of manufacturing in our workshops. This artisanal mastery guarantees:
- Perfect finishes without irritating rough edges
- The absence of allergenic metals in our alloys
- Skin-friendly surface treatments
- Complete traceability of our raw materials
We restore your jewelry whenever possible. Regilding and resilvering are complimentary for one year from the date of purchase. After this period, they remain available at any time.
For any inquiries, please write to us at hello@neije.com and attach a photo of the jewelry in question. We will get back to you quickly to assess the feasibility and provide you with details of the steps.
Each piece is then sent to our workshop, where it will be carefully restored. This process takes between 4 and 8 weeks. If the jewelry is too damaged to be restored, we will inform you transparently.
Do you want to lengthen or shorten a piece of jewelry? It is possible.
Do you need a custom piece of jewelry for your wedding, a birthday, or a special event? It's entirely possible. Tell us about your project by emailing hello@neije.com