DELIVERY - RETURN - EXCHANGE - REFUND
DELIVERY
All orders are handcrafted, packaged and shipped from our Parisian workshops within 1-4 business days.
In metropolitan France
Delivery is free in mainland France, to your home or to a relay point (1-2 working days).
In Europe
Home delivery by Colissimo (3-5 working days).
Internationally
Home delivery by Colissimo (7-9 working days).
For any special requests write to us at hello@neije.com
BACK
We hope you love your Neije item as much as we loved designing, creating and wearing it. If you are not completely satisfied, we will refund your money. All we ask is that the item is returned to us in its original condition with all original packaging, within 14 days of the date you received your order.
The 14-day period begins on the day after delivery of the order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the first working day.
Please note that shipping costs will be your responsibility if you wish to request a return, and will be deducted from your refund . Once your return is received, allow 4 to 5 days for processing and validation. Once validated by our team, you will receive your refund within the following 5 working days.
Please note that shipping will be free if you wish to request an exchange. The limit is one exchange because the shipping costs are free and this has a cost. Once your return is received, allow 4 to 5 days for processing and validation. Once validated by our team, your exchange will be shipped as soon as possible via Colissimo to the address indicated during your exchange request.
To enable us to refund you as quickly as possible, please send us an email to hello@neije.com. Our team will be available to assist you.
Post the jewel in its original packaging, in new condition and unworn to the address of our workshop - which will be communicated to you by email. Be sure to indicate inside your package the number of your order as well as the email address associated with it.
If the entire order is returned, any products received as a gift must also be returned.
We reserve the right to refuse the return of damaged items (missing beads or pieces, scratches, indelible marks or stains or any other sign of wear to the product).
Neije does not cover the shipping costs or any customs duties and taxes for the return.
We strongly recommend that you use a tracked return method to ensure that your return is received in our workshop. We cannot be held responsible for tracking or any loss of your return by the shipping service used.
Any return made differently cannot be taken into account.
Personalized items cannot be exchanged or refunded.