CUSTOM - PERSONALIZATION SERVICE
MODIFICATION OF JEWELRY
Have you spotted a piece of jewelry on our site but would like to change the color of the beads, add silver beads, or modify a stone or two? No worries! Make our jewelry your own by modifying it to suit your desires.
CUSTOM-MADE JEWELRY
Do you want a very long necklace or are you between two bracelet sizes? We can create a jewel with a custom size that will adapt perfectly to your anatomy.
Most of our jewelry offers a "custom size" option. This option allows you to choose your size for a perfectly fitting piece of jewelry.
CREATE THE JEWEL OF YOUR DREAMS
Have you imagined a unique piece of jewelry that is unlike any other and you always thought it would be impossible to achieve it? Trust our team to best support you in the realization of your project.
CUSTOM JEWELRY
Please provide us with as much information as possible so that we can give you an accurate quote for your custom order. If possible, find and indicate the model in our catalog that most closely matches the jewelry you wish to modify/create. Detail the materials and beads you wish to use. You can combine the beads by indicating the order in which they are threaded. You can also send us photos, drawings or sketches of your project to clarify your idea.
In any case you can contact us via WhatsApp if you want help with your customization request.
DELIVERY
All deliveries of our jewelry are free.
We ship worldwide.
All orders are handcrafted, packaged, and shipped from our Parisian workshop within 24 business hours.
You will receive a confirmation email when your order has been successfully processed and another email when your order has been shipped.
In mainland France
Delivery is free in France by Colissimo to your home (1-2 working days).
In Europe
Home delivery by Colissimo (3-5 working days).
Internationally
Home delivery by Colissimo (7-9 working days).
We work with La Poste, DHL and UPS
Contact our Customer Service at hello@neije.com We will help you find a solution.
Yes, we ship to several countries. Administrative or customs fees may apply and are payable by the customer, depending on local regulations.
A confirmation email with a tracking number will be sent upon shipment (remember to check your spam folder). You can also track your package from your customer account.
RETURNS
Yes, you have 14 days from receipt to request a return. The jewelry must be new, unworn, and in its original packaging.
The 14-day period begins the day after delivery of the order. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the first working day.
No, return costs are the responsibility of the customer, unless the product received is damaged or non-compliant.
Here is the return address:
TODA STUDIO
30 Boulevard de Sébastopol
75004 Paris, FRANCE
Contact our Customer Service at hello@neije.com or visit your customer account. We will guide you through the process.
Within 14 days maximum after receipt and validation of the returned jewel, via the same payment method used when ordering.
Yes. We favor exchanges: upon receipt of your return, we issue a credit note (credit note) usable on our entire site.
The credit is valid for an unlimited period, in one or more installments, on all our jewelry excluding custom creations.
Personalized creations are neither returnable nor exchangeable.
OUR JEWELRY
Avoid repeated contact with water and cosmetics. Remove your jewelry at the end of the day and store it individually in its case, away from humidity and light.
For more details, see our maintenance guide.
All our jewelry is guaranteed for 1 year from the date of purchase.
The warranty covers manufacturing or assembly defects (excluding normal wear and tear, accidental breakage, oxidation linked to humidity or perfume).
For any inquiries, please contact us by email: hello@neije.com
Repairs are carried out in our workshops in France.
Absolutely! Our jewelry, made in France, is specially designed to respect even the most sensitive skin. Our Parisian workshop rigorously selects high-quality hypoallergenic materials:
Materials suitable for sensitive skin
925 silver : certified nickel-free, ideal for reactive skin
Real gold : a naturally hypoallergenic noble metal
The advantage of our jewelry made in France
Our French expertise allows us to control every stage of manufacturing in our workshops. This artisanal mastery guarantees:
- Perfect finishes without irritating rough edges
- The absence of allergenic metals in our alloys
- Skin-friendly surface treatments
- Complete traceability of our raw materials
We restore your jewelry whenever possible. Regilding and resilvering are complimentary for one year from the date of purchase. After this period, they remain available at any time.
For any inquiries, please write to us at hello@neije.com and attach a photo of the jewelry in question. We will get back to you quickly to assess the feasibility and provide you with details of the steps.
Each piece is then sent to our workshop, where it will be carefully restored. This process takes between 4 and 8 weeks. If the jewelry is too damaged to be restored, we will inform you transparently.
Do you want to lengthen or shorten a piece of jewelry? It is possible.
Do you need a custom piece of jewelry for your wedding, a birthday, or a special event? It's entirely possible. Tell us about your project by emailing hello@neije.com
