FAQ
How is a refund made following a return?
Upon receipt of your package, if the product is in perfect condition, we will refund your order via the payment method used when ordering. You will generally receive your refund within 5 working days depending on the payment methods.
This refund excludes the initial delivery charge. Gift wrapping is also not refunded, even if returned to us.
We base the refund on the amount paid and not on the price of the product (if promotional codes applied).
Are the jewelry under warranty?
All our jewelry is guaranteed for 2 years from the date of order if it falls under normal conditions of use.
Can I personalize Neije jewelry?
Yes, we are happy to offer you several options to personalize your jewelry and make it truly unique. You can opt for a custom size.
Additionally, we offer a “Mix & Match” option that allows you to combine different elements from our collection to create a piece of jewelry that perfectly matches your style and preferences.
To learn more about these customization options, please do not hesitate to contact us .
What is the return procedure?
We fully understand that buying a piece of jewelry online can cause hesitation. Also, to allow you to try the jewelry quietly at home and to be sure that it gives you complete satisfaction, we give you the possibility of returning the jewelry to us for a refund.
The return or exchange request must be made within 14 days maximum.
The 14-day period begins on the day after delivery of the order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the first working day.
Please note that shipping costs will be your responsibility if you wish to request a return, and will be deducted from your refund . Once your return is received, allow 4 to 5 days for processing and validation. Once validated by our team, you will receive your refund within the following 5 working days.
Please note that shipping will be free if you wish to request an exchange. The limit is one exchange because shipping is free and this has a cost. Once your return is received, allow 4 to 5 days for processing and validation. Once validated by our team, your exchange will be shipped as soon as possible via Colissimo to the address indicated when you requested your exchange.
Products must be returned in their original condition, new, unworn and undamaged, suitable for resale.
In the event of non-compliance with these conditions, no return will be eligible for a refund or credit.
Therefore, damaged or incomplete jewelry (missing box, soiled jewelry, with traces of foundation or odor, etc.) will not be refunded.
Any return made differently cannot be taken into account.
Please find our returns support on this page .